Smartwave Z6 support.

What should I do if my Z6 appears offline?

Make sure the gateway is plugged in. In Smart Life, check if both the Z6 lock and Multi-mode Gateway show as offline.

If the gateway is offline

1. Unplug the gateway, plug it back in, and wait one minute. Check its status in Smart Life again.
2. Check that your 2.4 GHz Wi-Fi is working. If you changed your router, Wi-Fi name, or password, use the current network details when reconnecting.
3. If the gateway still shows as offline, press and hold the button on the back of the gateway for five seconds. In Smart Life, tap Add Device, select Multi-mode Gateway when it appears, and follow the gateway setup steps to reconnect it to Wi-Fi.

Once the gateway is online, check the lock again. If the Z6 still shows as offline, follow the steps below.

If the gateway is online and the lock is offline

1. Position the gateway within 15 feet of the lock in an open area. Move it closer if needed.
2. Touch the lock’s keypad to check that it lights up. If it stays dark, check and replace the batteries.
3. Unplug the gateway and plug it back in. Wait one minute, then check the Z6’s status in Smart Life.
4. If the Z6 is still offline, slide off the battery cover on the inside of the lock. Check that the Zigbee module just below the battery pack is securely plugged in.
5. If the module is connected and the lock still shows as offline, follow the Z6 reconnection steps to pair the lock through the gateway again.

How do I add my Z6 to the Smart Life app?

Connect the included gateway to Wi-Fi first. Then pair your Z6 with the gateway through Zigbee.

Connect the gateway to Wi-Fi

1. Connect your phone to your 2.4 GHz Wi-Fi network and turn on Bluetooth.
2. Plug in the included gateway. Its red indicator should flash when it is first plugged in.
3. Open Smart Life and tap Add Device. Look for Multi-mode Gateway at the top of the device search screen.
4. Tap Multi-mode Gateway, enter your Wi-Fi password, and tap Next. Wait for the gateway to connect.

Gateway not detected? Press and hold the button on the back of the gateway for five seconds. Tap Add Device again and wait for Multi-mode Gateway to appear.

Pair the Z6 through Zigbee

Before pairing, make sure the Z6 has a registered administrator fingerprint, six-digit PIN, or programmed RFID card.

1. In Smart Life, open Multi-mode Gateway, select Zigbee, and tap Add Device.
2. On the Z6 keypad, press * then #. When the lock asks you to verify admin, use your registered administrator fingerprint, six-digit PIN, or programmed RFID card.
3. Press 1 for Wireless Setting.
4. Press 1 for Add Module. The lock will beep. Wait for Smart Life to detect the Z6 and follow the app prompts to finish adding it.

How do I reset the Wi-Fi connection?

Use these steps to pair your Z6 again if it’s currently set up with Wi-Fi and the Smart Life app, or was set up with them before.

1. On the Z6 keypad, press * then # and verify with your administrator fingerprint, six-digit PIN, or programmed RFID card.
2. Press 1 for Wireless Setting.
3. Press 2 for Delete Module to clear the old pairing.
4. Press 1 for Add Module (to activate wireless settings).
5. Return to the Smart Life app. Open Multi-mode Gateway, select Zigbee, and tap Add Device to pair your Z6.

How do I change the Wi-Fi network?

1. Connect your phone to the new 2.4 GHz Wi-Fi network and turn on Bluetooth.
2. Follow the gateway setup steps to connect the Multi-mode Gateway to the new network. Enter the new Wi-Fi password when Smart Life prompts you.
3. For a previously paired Z6, follow the Wi-Fi reset and reconnection steps to delete the old pairing and add the lock through Zigbee again.

How do I unlock from my phone or create guest passcodes?

Follow the screenshots in the Smart Life app guide to unlock your door and set up one-time, repeat, or five-minute passcodes.

How do I add a user?

The Z6 supports up to 99 users. Regular users can unlock the door. Administrators manage the lock’s settings.

1. Press * then # and verify with your administrator fingerprint, six-digit PIN, or programmed RFID card.
2. Press 2 for Lock Function.
3. Press 1 for Add User.
4. Register the new user’s access method.
   • For a fingerprint, touch and lift the finger repeatedly until the sensor turns green.
   • For a PIN, enter the new six-digit PIN and press #.
   • For an RFID card, swipe the card at the reader and listen for the success prompt.

How do I delete a user?

1. Find the user’s three-digit ID first. The lock says the ID, such as 001 or 005, when that user unlocks the door.
2. Press * then # and verify with your administrator fingerprint, six-digit PIN, or programmed RFID card.
3. Press 2 for Lock Function, then 2 for Delete User.
4. Enter the user’s three-digit ID, including any leading zeros, and press #.
5. Listen for User deleted successfully.

How do I add an administrator?

The Z6 supports up to eight administrators.

1. Press * then # and verify with your administrator fingerprint, six-digit PIN, or programmed RFID card.
2. Press 2 for Lock Function.
3. Press 4 for Add Admin.
4. Register the new administrator’s access method.
   • For a fingerprint, touch and lift the finger repeatedly until the sensor turns green. You can then enrol another administrator fingerprint.
   • For a passcode, enter the new six-digit PIN and follow the voice prompt to confirm it.
   • For an RFID card, swipe the card at the reader and listen for the confirmation prompt.

How do I enable passage mode?

By default, the Z6 locks automatically after the door closes. Passage Mode disables auto-lock so the door stays unlocked after closing.

1. Press * then # and verify as an administrator.
2. Press 2 for Lock Function, then 3 for System Settings.
3. Press 1 for Function Settings.
4. Press 1 to enable Passage Mode.

While Passage Mode is active, you can lock the door with a registered fingerprint, your six-digit PIN, or a programmed RFID card. After you unlock it again, it stays unlocked when you close the door.

How do I turn on dual validation?

1. Press * then # and verify as an administrator.
2. Press 2 for Lock Function, then 3 for System Settings.
3. Press 1 for Function Settings.
4. Press 2 to turn on Dual Validation.

How do I turn off the tamper alarm?

1. Press * then # and verify as an administrator.
2. Press 2 for Lock Function, then 3 for System Settings.
3. Press 1 for Function Settings.
4. Press 3 to turn off the tamper alarm.

How do I turn on silent mode?

1. Press * then # and verify as an administrator.
2. Press 2 for Lock Function, then 3 for System Settings.
3. Press 1 for Function Settings.
4. Press 4 to turn on Silent Mode.

How do I adjust the volume?

1. Press * then # and verify as an administrator.
2. Press 2 for Lock Function, then 3 for System Settings.
3. Press 2 for Adjust Volume.
4. Press 1 to increase the volume or 2 to decrease it.

How do I change the voice language?

1. Press * then # and verify as an administrator.
2. Press 2 for Lock Function, then 3 for System Settings.
3. Press 3 for Voice Setting.
4. Press 1 for Chinese or 2 for English.

How do I set the date and time?

1. Press * then # and verify as an administrator.
2. Press 2 for Lock Function, then 3 for System Settings.
3. Press 4 for Set Time.
4. Enter the year, month, day, and time in that order, following the lock’s prompts.
5. Use * to delete an entry if needed. Press # to confirm.

How do I factory reset my Z6?

A factory reset restores the lock to its factory settings. For a Wi-Fi change, follow the Wi-Fi reset and reconnection steps.

1. Remove the battery cover on the inside of the lock.
2. Locate the reset pinhole just below the four batteries.
3. Use a pin to press and hold the reset button for five seconds, then release it.
4. Wait for the lock to beep and say Reset successful.

What happens when the battery is low?

You can check the battery level and receive low-battery alerts in Smart Life. When you get an alert, replace the four AA batteries in the interior lock.

1. Remove the battery cover on the inside of the lock.
2. Replace all four AA batteries, matching the positive and negative markings in the compartment.
3. Refit the battery cover.