Effective Date: December 7, 2016
We at Smartwave know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect and use your information in the following ways described in this article.
Shop Securely
Smartwave strives to maintain the highest degree of privacy and security for all who visit our website. For this reason we maintain strict guidelines concerning the secure use of the limited but important data required for transactions on the site. In the interest of full disclosure we have provided below an outline of the guidelines we follow to keep your information safe.
Stored and Collected Information
Normal Order Placement: Information collected from normal order placement i.e. name, address, etc. is stored in a private database to ease future interaction with the company. Access to this information is strictly limited through company policy and harsh penalties for any violation of this policy.
Surveys
Any information collected by Smartwave through a survey, poll, or questionnaire will be considered for internal use only and will only be used for the improvement of our own website and services. All information collected in this manner will be kept and secured using the same policies securing information garnered from normal order placement.
Use of Information
Smartwave will never use stored customer information in any way not approved by the customer. Smartwave will not sell, rent, or give out, any private information to any other company for any reason.
Cookies
smartwavecaribbean.com currently employs a system which places a very small “cookie” on the hard drive of the user. Your web browser will use this cookie to store information and preferences which will ease future use of the website. Smartwave guarantees that these cookies are not in any way malicious or intrusive and will not disclose any personal information.
E-mails, Web Forms, Chat Logs
Smartwave may retain any e-mail, web form information, or chat-log between company and user for future, internal, use and reference. Smartwave guarantees that these communications will be stored for reference only and that all information disclosed there-in will be kept under the same privacy policies and procedures as all other information given through normal purchasing and use of the site.
Mobile App
Whenever you interact with our services using the mobile application to connect a physical device to our services, we automatically we automatically receive and record information on our servers. Our service is designed for you to connect various devices for example, the Smartwave light switch, Smart Plug, Nexus Hub and the Smartwave Cam to the service. While connecting and controlling these devices, they automatically report information to our servers such as information you input when configuring and setting up the devices. For example if connect a Smartwave Nexus Hub to our services and you’re away from home and you turn your Air Conditioner on, the temperature information from the Nexus Hub will transmitted to our services along with identifying information that you have chosen to associate that device (e.g. the name, the group name and present room temperature). Any information that is collected from each device may vary depending on the device.
User Accounts
Your account is protect by a password for your security and privacy. If you access your account via a third-party site or service, you make have an additional or different sign on protections via that third-party site or service. While we do our best to protect your information, you must also prevent unauthorized access to your personal information by selecting and protecting your password by limiting access to your mobile device, computer or browser and also signing out after you have finishing accessing your account.
Agents / Authorized Dealers
We employ people and companies to perform tasks on our behalf and we need to share your information with them to provide products and services to you. Unless we notify you, our agents and authorized dealers has no right to use and share your information for reasons beyond what is necessary to assist us.
Security and Encryption
All aspects of smartwavecaribbean.com are protected by industry leading SSL encryption protocols, one of the most powerful encryption algorithms available. If you are not comfortable giving your credit card information over the web an order can be placed over the phone (868)225-9283. You can proceed to make the payment using any other methods described in our payment policy.
Children and Privacy
The website is a general audience website and is not directed to children under the age of 18. We will never knowingly collect personally identifiable information from children under the age of 18 without verifiable parental consent. If you are under the age of 18, please do not provide us with personally identifiable information of any kind whatsoever. If we become aware that a user is under the age of 18 and has submitted Personal Information without verifiable parental consent, we will remove his or her personally identifiable information from our files. We understand that children may not fully understand all of the provisions of this Privacy Notice or make informed decisions about the choices that are made available to adult users of the Site. We encourage parents and guardians to spend time with their children online and to be familiar with the websites they visit. Smartwave does not sell products to persons under the age of 18. If you are under the age of 18, you are required to seek the consent of your parent or guardian to purchase products from the website.
Web Linking Policies
Any website or service accessed through a link from smartwavecaribbean.com is governed by its own privacy and security measures and is wholly independent from Smartwave. Smartwave is in no way responsible for any content, quality, or security of linked websites and services.