868-217-6017
Help me choose a lock
These terms explain how Smartwave Solutions Limited quotes, supplies and professionally installs smart locks, and what to expect before, during and after an appointment.
Smartwave supplies its smart locks with professional installation. Before work is scheduled, your written quote confirms the selected product, agreed scope and price.
For a standard installation, please send clear photos of the inside and outside of your door, including the existing lock and lock mechanism. A short video is also very helpful. We use this information to assess compatibility, recommend a suitable Smartwave lock and prepare a quote.
We normally assess individual installations from the information you send. An on-site assessment is arranged when Smartwave determines that a larger or multi-door project requires one.
Your written quote identifies the lock, standard professional installation and any additional work or parts included in the price.
If the actual door condition differs from the photos or video, the lead technician explains the issue before work begins.
Door repairs, hinge adjustments, frame changes or other work beyond the agreed installation are quoted separately where needed.
Any changed scope or added charge must be agreed in writing. We proceed with the original scope only if it remains suitable and safe; otherwise, work is paused until a solution is agreed.
✓ Smartwave will not carry out additional chargeable work without your prior agreement.
Smartwave products are supplied with professional installation and setup by an authorised Smartwave technician, as described in your accepted quote.
Please provide access to the installation location and make sure an authorised adult is available to discuss the work and receive the handover.
Some app or remote-access features depend on a compatible phone, internet connection and any required connected equipment. Requirements vary by lock model and will be explained as relevant.
For standard domestic and small commercial installations, payment is due when installation is completed and the lock has been demonstrated to you.
We accept cash, LINX or credit card for standard installations. Any different payment method or project-specific payment schedule must be set out in the written quotation and agreed before work begins. The agreed terms will also be shown on the invoice.
Installation appointments are available seven days a week, subject to scheduling and availability. If you need to change an appointment or order, please contact Smartwave as soon as possible.
Changes to the product, installation scope, price or payment arrangement will be confirmed in writing. Any cancellation, refund or rescheduling will be handled in line with the accepted project documents and applicable law.
Products supplied and installed by Smartwave include one-year warranty coverage, subject to the separate Warranty Policy.
Smartwave can provide servicing and spare parts after the warranty period. We will explain any applicable parts and labour charges before paid work proceeds.
Installation completion and any agreed scope changes may be recorded in a service or handover form signed by you and the lead technician.
We can clarify product compatibility, the work included in your quote, or your installation arrangements.