Product faults
We assess faults affecting the lock’s normal operation that arise during the one-year warranty period.
SMARTWAVE WARRANTY & AFTER-CARE
Protected for a year.
Supported beyond it.
Professional installation, local servicing and a clear path to getting your lock back in working order.
01 One-year warranty02 Installed by Smartwave03 Local parts and service
OUR COMMITMENT
We install it.
We stand behind it.
Every Smartwave product supplied and installed by Smartwave Solutions Limited includes a one-year warranty. The warranty begins on the date installation is completed, as recorded on your Smartwave invoice or service record.
ONE YEAR OF COVER
What your warranty includes.
Smartwave installation
We inspect the lock and its installation to identify what is causing the issue.
Repair or replacement
For a covered issue, Smartwave provides the required repair, replacement parts, or a replacement lock when necessary.
✓ Covered warranty parts and labour are provided at no charge.
A SIMPLE SERVICE PROCESS
Here’s what happens next.
Contact Smartwave
Tell us what the lock is doing and when the issue began. Photos or a short video can help us assess it.
We inspect the lock
An authorised Smartwave technician checks the lock and, where needed, its installation and door setup.
We restore operation
For a covered fault, we repair or replace the affected parts or lock to restore proper operation.
KEEP YOUR COVER IN PLACE
Authorised service matters.
The Smartwave warranty will be void if anyone other than a Smartwave-authorised technician removes, opens, repairs, modifies or adjusts the lock. This includes unauthorised adjustments to the door, frame or locking mechanism.
The warranty also does not cover damage caused by misuse, neglect, impact, attempted forced entry or other damage after installation. Please contact Smartwave before arranging work on the lock or door.
SUPPORT AFTER YEAR ONE
We’re still here to help.
When the one-year warranty has ended, Smartwave continues to provide servicing and replacement parts. Any required parts and labour are chargeable.
We’ll explain the recommended work and its cost before proceeding with a paid repair.
Your rights matter.This Smartwave warranty is in addition to any rights available to you under the laws of Trinidad and Tobago.
NEED WARRANTY SERVICE?
Talk to our team.
Have your name, installation address and approximate installation date ready. If available, share your invoice or service record.